Contact information
Effective date: 2026-11-01
Kongshan is an online store operated by:
昆明山穹文化创意有限责任公司
Kunming Shan Qiong Cultural and Creative Co., Ltd.
Trading as Kongshan
The store is available at https://kongshan.shop.
hello@kongshan.shop
This is the fastest way to reach us. We answer in English, read every message, and aim to reply within 1 business day. Messages that arrive during a weekend or a public holiday in China may take a little longer.
Where We Are
We are based in Kunming, Yunnan, China, where the company that operates this store is registered. We keep our street address private, and we do not accept returns by mail — see our Returns & Refund Policy.
Customer Service
For order questions, delivery issues, or product questions, write to hello@kongshan.shop. If your message is about an order, include the order number and the email address used at checkout, and add photographs if the item or the packaging is damaged. Full detail is on our Contact page.
Social
Instagram — @kongshan.shop
Legal Entity Details
Kongshan is operated by a company registered in the People's Republic of China. Our company registration number and business licence are available on request by email, and are supplied with any request for verification before a first order.