Shipping policy
Effective date: 2026-11-01
Thank you for shopping with Kongshan. We work with a trusted international fulfillment partner who picks, packs, and ships orders on our behalf from Asia. Kongshan is the seller of record for every order โ we handle customer service, returns, and refunds directly.
This policy explains what to expect for delivery time, costs, tracking, and what to do if something goes wrong.
Where we ship
We deliver to 37 countries and territories, and shipping is free to every one of them.
- Asia: Hong Kong SAR, Japan, Macao SAR, Singapore, South Korea
- Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
- United Kingdom: United Kingdom
- North America: Canada, United States
- Oceania: Australia, New Zealand
1. Delivery Time (The Important Part)
| Stage | Time |
|---|---|
| Order processing (picking and packing) | 2-4 business days |
| International transit (cross-border) | 8-12 business days |
| Local delivery (last mile) | 1-3 business days |
| Total estimated delivery | 10-20 business days for most orders |
We quote 10-20 business days as our realistic headline number, and it is the same window you will see at checkout. This is what you should expect for most orders to our destinations. Some orders arrive faster; some take a bit longer depending on customs and carrier conditions.
By destination: the same 10-20 business day window applies to the United States, Canada, the United Kingdom, the European Union, Australia and New Zealand, as well as to Hong Kong, Japan, South Korea, Singapore and Macao, and to the rest of the countries we ship to. A small number of remote destinations sit at the slow end of the range.
Remote areas (islands, military APO/FPO, very rural locations) may take 3-4 additional weeks.
Peak season delays to expect:
- Chinese New Year (late January/February): 2-4 weeks delay
- Singles Day (November 11): 1-2 weeks delay
- Black Friday / Cyber Monday (late November): 1-2 weeks delay
- ๐ Christmas (December): 1-2 weeks delay
We are not responsible for delays caused by:
- Customs processing in the destination country
- Carrier disruptions or weather events
- Incorrect shipping addresses provided by the customer
- Force majeure events (see our Terms of Service)
2. Shipping Methods
We select a shipping service automatically at checkout based on your destination, package weight, and value. The service is selected from our pool of cross-border carriers, all of which include tracking and insurance.
| Service level | When used | Typical speed |
|---|---|---|
| Standard International Shipping | Every order | 10-20 business days |
You will see the estimated delivery window for your specific order at checkout.
3. Shipping Costs
Shipping is free. Every order ships at no charge, to every country we deliver to. There is no minimum spend, and no shipping fee is added at checkout.
If you are asked to pay something on delivery, it is a customs or import duty collected by the courier โ not by us. See section 5 below.
4. Order Tracking
Every order ships with a tracking number. Track your package three ways:
- The shipping confirmation email we send (click the tracking link)
- Your Kongshan account โ Order history โ Track shipment
- Directly on the carrier's website (e.g., 17track.net for global tracking)
Tracking information typically appears within 24-48 hours of dispatch. If your tracking hasn't updated in 5+ business days, email us at hello@kongshan.shop so we can investigate with the carrier.
5. Customs Duties & Import Taxes
Important: Your order may be subject to local import duties, taxes (including VAT, GST, and customs fees), which are NOT included in the price you pay to Kongshan.
Kongshan has no control over these charges and cannot predict their amount. By placing an international order, you agree to pay all applicable local charges.
5.1 De minimis thresholds (where duties are usually waived)
| Country | De minimis | Notes |
|---|---|---|
| USA | USD $800 | Most Kongshan orders qualify (rarely over $800) |
| Canada | CAD $40 | Many orders will incur duties |
| Australia | AUD $1,000 | Most orders qualify |
| EU | โฌ150 | Many orders will incur VAT |
| UK | ยฃ135 | Many orders will incur VAT |
Our Asian destinations (Hong Kong, Macao, Japan, South Korea and Singapore) follow their own import rules rather than the table above. Hong Kong and Macao do not levy a sales tax on imports. Japan, South Korea and Singapore may charge import duty and/or consumption tax depending on the item and on the value of the shipment, and the courier often collects it from you at the door. We cannot predict the amount and it is never included in the price you pay to Kongshan. If you are unsure what your country will charge, please check your local customs rules before you order.
5.2 What to do if customs holds your package
- The carrier (or your local postal service) will usually contact you for payment
- Pay the required amount and your package will be released
- If you refuse to pay customs charges and the package is returned to us, we will refund your order minus shipping costs once we receive the returned package
- If you refuse to pay and the package is destroyed by customs, we cannot issue a refund
6. Lost, Damaged, or Stolen Packages
6.1 Lost packages
A package is considered lost if:
- Tracking has not updated for 30 business days from the shipping date, OR
- The carrier confirms the package is lost in transit, OR
- Customs destroyed or returned the package
If your package is lost, email us at hello@kongshan.shop with your order number. We will:
- Open a trace request with the carrier (takes 5-15 business days)
- If confirmed lost, offer a full refund (product + shipping) OR a replacement at no cost
6.2 Damaged packages
If your order arrives damaged:
- Take clear photos of the damaged item(s) AND the original packaging within 7 days of delivery
- Email the photos and your order number to hello@kongshan.shop
- We will review and offer a replacement (if stock available) or full refund
We do not require you to return damaged items.
6.3 Stolen packages ("porch piracy")
Once tracking shows delivered, the package is considered in your possession. Kongshan is not responsible for packages stolen after delivery. If this is a concern in your area, please:
- Use a secure delivery location (work address, parcel locker)
- Require signature on delivery (where available, may add fee)
7. Address Changes, Undeliverable, and Refused Packages
7.1 Address changes
You may request an address change within 12 hours of placing your order by emailing hello@kongshan.shop. After 12 hours, your order may already be in fulfillment and cannot be changed.
7.2 Undeliverable packages
If the carrier cannot deliver (e.g., wrong address, no recipient), the carrier will usually attempt redelivery. If ultimately returned to us, we will contact you for next steps.
7.3 Refused packages
If you refuse delivery (changed mind, ordered by mistake), see our Refund Policy โ most refused packages will not qualify for a refund under our all-sales-final policy.
8. Multiple Shipments
If you order multiple items, we may ship them in separate packages to optimize delivery time and reduce customs per-package value. Each package will have its own tracking number. You will not be charged additional shipping for split shipments.
9. Contact
For any shipping question, please contact us:
- Email: hello@kongshan.shop
- Mail: ๆๆๅฑฑ็ฉนๆๅๅๆๆ้่ดฃไปปๅ ฌๅธ (Kunming Shan Qiong Cultural and Creative Co., Ltd.) (trading as Kongshan), Kunming, Yunnan 650000, China
Appendix: Version History
| Version | Date | Changes |
|---|---|---|
| v1.0 | 2026-08-12 | Initial Shipping Policy published |
| v1.1 | 2026-08-12 | Revised headline delivery window |
| v1.2 | 2026-08-12 | Removed supplier / carrier names from consumer-facing copy; replaced with generic fulfillment language |
| v1.3 | 2026-11-01 | Legal entity corrected to Kunming Shan Qiong Cultural and Creative Co., Ltd.; unsupported production claims removed; free-shipping wording clarified |
| v1.4 | 2026-11-01 | Delivery window aligned with the live shipping rate (10-20 business days); shipping confirmed free on every order; public street address removed; public contact email changed to hello@kongshan.shop |
| v1.5 | 2026-11-01 | Added a "Where we ship" section listing all 37 destinations (Hong Kong, Japan, Macao, South Korea and Singapore added on 2026-10-31); noted how our Asian destinations handle import duty and consumption tax |
Shipping is operated with a cross-border fulfillment partner, and the delivery windows above reflect how small-parcel international orders actually move.